When Internet Explorer stops working, users may be unable to access the Internet if there are no other browsers installed on their computer. If the Internet Explorer icon is missing, users can load Internet Explorer by opening the Start Menu, opening the “Run” application, entering “iexplorer.exe”, and clicking OK. If Internet Explorer is not running at all, however, users still have several techniques they can try.
Ensure Internet Connection Is Established
If Internet Explorer is displaying an error message, such as “Internet Explorer can not be displayed”, the user’s Internet connection has probably been disconnected. In order to reconnect it, the user should check any Ethernet cables connected to his/her computer, router, or modem and ensure that they are all connected properly. If the user has a wireless network, he/she should restart his/her router and/or modem in order to restore his/her Internet access. If necessary, the user may also need to reset his/her router or contact his/her Internet Service Provider, or ISP.
Restart Computer
If the user’s Internet is working on other computers within the same network or other applications are able to connect to the Internet, the user should restart his/her computer to reset his/her IP and MAC addresses. Restarting the computer will also reset any other settings the user may have accidentally turned on or off or have changed due to actions taken by plug-ins, add-ons, or other third-party applications.
Use System Restore
If restarting the computer did not work, the user should try to restore his/her computer to a time when Internet Explorer was working properly by using System Restore. System Restore can be found by opening the Start Menu, clicking All Programs, clicking Accessories, clicking System Tools, and selecting System Restore. The user can then select a date in which he/she was able to access the Internet, usually 2-3 days prior, and restore his/her computer to that time.
Re-install Internet Explorer
If the above options did not work, the user can simply re-install his/her copy of Internet Explorer by visiting the Internet Explorer homepage and selecting the appropriate version for his/her computer. The user will not need to uninstall his/her old copy of Internet Explorer because the new copy will replace any existing Internet Explorer version that is already on the user’s computer.
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